FAQ

Frequently Asked Questions

Answers to your most common questions about Phlame products, shipping, care and more.

About Our Products

What are your candles made from?

We use natural soy wax and olive wax blends, cotton wicks, and premium fragrance oils. All products are hand-poured in Corby.

Are your candles vegan?

Yes – we do not use beeswax, animal fats or additives of animal origin.

Do your candles contain phthalates?

Our fragrance oils are carefully selected, and all allergens are clearly listed on the CLP labels.

Candle Care & Safety

Why is my candle tunnelling?

Tunnelling often happens when the candle is not burned long enough on the first use. Always let the melt pool reach the edges before extinguishing.

How long should I burn a candle?

We recommend burning for 2-4 hours at a time to maximise life and scent throw.

How do I trim the wick?

Trim the wick to about 5 mm before each burn. This ensures a clean flame and reduces soot.

Orders & Shipping

Do you ship outside the UK?

At the moment, we deliver across the UK only. International shipping is coming soon.

When will my order arrive?

Orders are processed in 1-3 working days. Delivery usually takes 2-5 business days via Royal Mail or EVRi.

Can I track my order?

Yes – you’ll receive a tracking number via email once your parcel is dispatched.

Custom & Wholesale

Can I order a custom candle or label?

Absolutely. We offer personalised candles for gifts, events or businesses. Just get in touch via the contact form.

Do you offer bulk or wholesale pricing?

Yes – for event planners, retailers or corporate gifts. Drop us a message to discuss options.

Returns & Exchanges

My candle arrived damaged – what should I do?

Please email us a photo within 48 hours of receiving your order. We’ll replace it or refund you.

Can I return a product if I change my mind?

Unused items in original condition can be returned within 14 days. Please note that return postage costs are the responsibility of the customer. Custom orders are non-refundable.

🔥 Still Not Sure?

Let’s be real. You’ve got questions. We’ve got honest answers.

Why are your candles more expensive than what I see in supermarkets?

Because they’re not made in a factory. Every Phlame candle is hand-poured using premium natural waxes and high-end fragrance oils. You’re not just buying a scent — you’re buying craftsmanship, style and performance.

What makes Phlame different from the 1000 other candle brands online?

We don’t follow trends — we create interior statements. Our candles are designed to feel like part of your space. Sculptural, unique, memorable.

Are your candles actually handmade?

Yes. Every single one. Poured in small batches in Corby, UK. No dropshipping. No white-labeling. Just passion and quality.

Is soy or olive wax really better than paraffin?

Yes. Cleaner burn, less soot, better for your air and your walls. Plus, it holds scent beautifully.

Do your candles smell strong?

Yes – but in a sophisticated way. Balanced and room-filling, never overpowering.

I’ve seen candles that look similar but cost less. Why yours?

You can always find cheaper – but rarely better. We use quality ingredients, pour with care, and design with purpose.