Phlame Rewards

A little thank-you with every purchase.

PHLAME Rewards is our loyalty programme, available to all customers. Earn 5% cashback as store credit every time you shop, then use your rewards towards future PHLAME orders.

How it works

Shop your favourites
Place an order at phlame.uk and always use the same email address. Your cashback and reward balance are linked to that email, so using a different address means your rewards won’t be collected in the same account.

Earn 5% cashback
Receive 5% cashback as store credit with every purchase. Your rewards build up in your customer account, ready for your next visit.

Enjoy your rewards
Use your available store credit towards future orders of £20 or more - whether you’re returning for a favourite fragrance or discovering something new.

How to use your rewards

Sign in to your PHLAME customer account (right top corner) using the same email address you use for your purchases
Add your favourites to your basket, with a minimum order value of £20.
At checkout, select Apply store credit in the payment section.
Your available credit will be applied to your order. Pay any remaining amount using another available payment method.

You need to be signed in to access your rewards. Simply entering your email address at checkout isn’t enough.

How long do rewards last?

Each cashback credit is valid for 365 days from the date it is added to your account.

Each credit has its own expiry date, so remember to use your rewards before they expire.

Frequently asked questions

Where can I check my balance?
Sign in to your customer account to view your available store credit. It will also appear at checkout when you’re signed in and your order meets the £20 minimum spend.

Do I need a discount code?
No. Your rewards are linked to your account - simply sign in and select Apply store credit at checkout.

Is cashback paid into my bank account?
Cashback is issued as PHLAME store credit, ready to spend on future orders. It can not ve exchanged for cash or any other alternatives except of using it towards your next purchase.

What if I use a different email address?
Rewards are linked to the email address used for each purchase. Always use the same address to keep your cashback together and access your existing balance. If you have changed your email address, please contact us and we will transfer remaining cash back onto your new email address.