Shipping policy

Shipping Policy

Last updated: 15/06/2025

Thank you for shopping with PHLAME. Below you’ll find all the key information about our shipping process, delivery options, and terms. We aim to ship your handcrafted order promptly and securely — with care, clarity, and a touch of elegance.

Where We Ship

We currently deliver within the United Kingdom only.
International shipping is not yet available — but stay tuned for updates.

Processing Times

  • Standard orders are processed within 1–3 business days.

  • Custom or personalised items may require extra time — we’ll keep you informed if that’s the case.

  • Orders are not dispatched on weekends or UK public holidays.

Shipping Options & Delivery Times

We ship primarily with Royal Mail, occasionally using EVRi for select locations or heavier parcels.

At checkout, you can choose from the following options:

Shipping Method Estimated Delivery Tracking Cost
Royal Mail 48 (default) 2–5 working days No £2.99 – £4.50
Royal Mail 24 1–2 working days No £4.99 – £6.50
Tracked Delivery 1–3 working days Yes from £5.99

Free UK shipping on all orders over £50
Free local delivery in Corby (NN18) on orders from £10 — just select this option at checkout

Gift-Ready & Eco-Conscious Packaging

Every order is carefully and eco-consciously packed using recyclable or compostable materials.
Whether you're treating yourself or someone else, our packaging is designed to impress — making our candles and home scents a perfect gift, straight out of the box.

Want to send it directly as a gift? Just leave a note at checkout.

Tracking & Notifications

  • Orders shipped with tracking will receive a tracking number by email once dispatched.

  • Non-tracked services do not include live updates — we recommend selecting tracked shipping if you need guaranteed delivery information.

Delivery Issues

If your order is delayed or appears lost, please email us at support@phlame.uk after 7 working days from dispatch. We’ll investigate and assist.

Please note:

  • We are not responsible for incorrect or incomplete addresses provided at checkout.

  • For lost or delayed items due to courier delays, we’ll do our best to help but may need to wait for courier resolution timelines.

Damaged Parcels

If your parcel arrives damaged, contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damage

We’ll either send a replacement or issue a refund, depending on the situation.

Returns & Refunds

For return eligibility and procedures, please refer to our Returns Policy.
Returns must be initiated within 14 days of receiving your order.

Contact Us

Got a question? We're here to help.

📧 support@phlame.uk
📞 01536 505 182
📍 2 Greenland Walk, Corby, NN18 9DH