Terms of service

Terms of Service

Last updated: 15/06/2025

Welcome to phlame.uk. These Terms of Service (“Terms”) govern your use of our website and your relationship with PHLAME (“we,” “us,” “our”). By browsing, purchasing from, or interacting with this site, you agree to be bound by these Terms. If you do not agree with them, please do not use this website.

1. About Us

PHLAME is a UK-based small business creating handcrafted candles, wax melts, room sprays, diffusers, and other home fragrance products.
Our registered business address is:
2 Greenland Walk, Corby, Northamptonshire, NN18 9DH, UK

For questions, please contact us:
📧 Email: support@phlame.uk
📞 Phone: 01536 505 182

PHLAME is a registered trademark in the United Kingdom.

2. Products & Descriptions

We strive to accurately represent all products, including descriptions of fragrance, appearance, weight, materials, and packaging. However, due to the handmade nature of our goods, slight variations may occur. Product images may appear differently depending on screen/device settings.

3. Orders & Payments

  • All prices are in GBP (£) and include VAT (if applicable).

  • We accept payment via major debit/credit cards and secure checkout platforms.

  • You will receive a confirmation email once your order is placed.

We reserve the right to cancel or reject any order for reasons such as product unavailability, pricing errors, suspected fraudulent activity, or breach of these Terms.

4. Shipping

We deliver across the UK and offer international shipping where available.
Delivery times, methods, and costs are outlined on our Shipping Policy page.

We are not responsible for delays caused by postal services, customs checks, or force majeure circumstances.

5. Returns & Refunds

Please refer to our Returns Policy for full details.

You have the legal right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations. Custom or personalised products are non-refundable, unless faulty.

6. Product Use & Safety

Always follow safety instructions provided with our products.
Never leave candles burning unattended. Keep all products away from children, pets, heat sources, and flammable objects.

PHLAME accepts no liability for damages caused by misuse or failure to follow safety advice.

7. Intellectual Property

All website content - including product photography, logos, branding, copy, design, and packaging - is the intellectual property of PHLAME and protected by UK and international laws.

PHLAME is a registered trademark in the United Kingdom.

Do not use, reproduce, or distribute any part of this website or our brand assets without written permission.

8. User Accounts

If you create an account with us, you are responsible for keeping your login details safe. We may suspend or terminate accounts at our discretion if we suspect misuse or breach of these Terms.

9. Limitation of Liability

While we aim to ensure this website is accurate and secure, we cannot guarantee it is error-free or uninterrupted. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential losses arising from use of our website or products.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting. Continued use of the website after updates constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the UK courts.