Return & Refund Policy

Return Period: You may return eligible items within 14 days of receiving your order.

Conditions: Items must be unused, in their original condition and packaging. Custom or personalised items are non-refundable unless faulty or damaged.

Process: Contact us at support@phlame.uk with your order number to initiate a return. You’ll be responsible for the return postage unless the item was faulty.

We recommend using a tracked service. Refunds are issued to the original payment method within 14 days of receiving the return.

Full policy available here.

Privacy Policy

We take your privacy seriously. Our Privacy Policy explains how we collect, use and store your personal data, and your rights under UK and EU data protection laws.

You can read full policy here.

Terms of Service

By using phlame.uk, you agree to our Terms of Service. These terms outline our relationship with you as a customer and user of our website. PHLAME is a registered trademark in the UK.

We encourage you to review the full Terms of Service to understand how we operate, your rights, and your obligations. Read more.

Shipping Policy

Delivery Area: We currently ship across the UK only.

Carriers: Primarily Royal Mail, occasionally EVRi.

Processing: 1–3 business days. Standard 48h delivery (non-tracked) by default. 24h and tracked shipping available at checkout.

Free Shipping: Orders over £50 (UK-wide) and Corby deliveries over £10 qualify for free shipping.

All items are eco-friendly and beautifully packaged — perfect for gifting.

Find out more about shipping terms here.

Contact Information

Questions, custom orders, collaborations — or just want to say hi? We’d love to hear from you.

📩 Email: sales@phlame.uk
📞 Phone: +44 1536 505 182
📲 Instagram
📲 TikTok
📲 Facebook

We usually reply within 24 hours — faster if we're not elbow-deep in wax 😅